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Find quick answers to common questions about our products and services.
Nairobi deliveries are typically completed the same day for orders placed before 2 PM. Upcountry delivery to major towns usually takes 1-2 business days.
Currently, we only ship within the country. We are working on expanding our delivery reach in the near future.
Once your order is shipped, you will receive a tracking number via email to monitor its progress.
We offer a 14-day return policy for unused products in their original packaging. Please contact support to initiate a return.
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
We accept all major credit cards, M-Pesa, and other secure online payment methods.
Yes, we use industry-standard encryption and security protocols to protect your data during every transaction.